Prefer email? Send us your trip details and we’ll reply with a free custom quote.
Response within 2 hours
Want to talk to a real human?
+94 XX XXX XXX
Mon–Sun: 6 AM – 11 PM (Sri Lanka Time)
Planning to visit? We’d love to meet you over a cup of authentic Ceylon tea!
GG Happy Tours (Pvt) Ltd
265V+JVW, Yaddehimulla Rd, Unawatuna
We take response time seriously because we know your vacation planning shouldn’t involve waiting and wondering.
Here’s our response time commitment:
| Channel | Response Time |
|---|---|
| Within 5 minutes during business hours (6 AM – 11 PM Sri Lanka Time) | |
| Within 2 hours with a detailed, personalized reply | |
| Custom Itinerary | Delivered within 24 hours of receiving your requirements |
| Phone Call | Answered immediately during business hours |
Even outside business hours, we typically reply within 30 minutes because, honestly, we love what we do and we’re always on our phones.
The fastest way to reach us? WhatsApp. Always. We’ll respond with a real, human, thoughtful message, not a chatbot. Every single time.
We’ve made the process as simple, transparent, and stress-free as possible. Here’s exactly what happens after you contact us:
Step 1: Tell Us Your Dream (Day 1)
Send us a message via WhatsApp, email, or this contact form. Tell us your travel dates, interests, budget, group size, and any special requests. Don’t have details yet? No problem — just tell us what excites you and we’ll brainstorm together.
Step 2: Receive Your Custom Itinerary (Within 24 Hours)
Our tour planning experts design a 100% personalized itinerary based on your preferences. It includes day-by-day plans, hotel recommendations, experiences, transport details, and a transparent price breakdown — no hidden costs.
Step 3: Revise Until Perfect (Free & Unlimited)
Don’t love something? Want to swap a destination? Add an experience? Remove a hotel? We revise your itinerary as many times as you want — completely free. It’s YOUR trip. We don’t stop until you’re thrilled.
Step 4: Confirm with a 30% Deposit
Happy with everything? Pay a 30% deposit via credit card, bank transfer, or PayPal to confirm your booking. You’ll receive an official booking confirmation with all details.
Step 5: Pay the Balance
The remaining 70% is due 14 days before arrival — or you can pay in cash (USD/GBP/EUR) when you land in Sri Lanka. Your choice.
Step 6: Arrive & Be Happy!
Your driver meets you at the airport with a welcome board, cold towel, and a big smile. From that moment, everything is taken care of. Just enjoy.
The entire process — from first message to confirmed booking — typically takes 2–5 days. But we’ve done it in 24 hours for last-minute travelers too!
We understand that sending money to a company in another country requires trust. That’s why we offer multiple secure payment options and complete transparency:
Credit / Debit Cards
Visa, Mastercard, and American Express — processed through a secure, encrypted payment gateway with SSL protection.
International Bank Transfer
Direct transfer in USD, GBP, EUR, or AUD to our verified business bank account. We provide full bank details and a formal invoice.
PayPal
For added buyer protection. PayPal’s own dispute resolution gives you an extra layer of security.
Cash on Arrival
You can pay the remaining balance (up to 70%) in cash when you arrive in Sri Lanka. We accept USD, GBP, EUR, and AUD.
Our Payment Structure:
| When | Amount | Purpose |
|---|---|---|
| At booking | 30% deposit | Confirms your tour & secures hotel reservations |
| 14 days before arrival (or on arrival) | 70% balance | Remaining payment |
Is my money safe?
GG Happy Tours is a registered company in Sri Lanka — Company Reg #XXXXX
We are licensed by the Sri Lanka Tourism Development Authority (SLTDA) — License #XXXXX
We have 500+ verified Google reviews with a 4.9★ average
We provide official invoices and booking confirmations for every transaction
We have served 3,500+ travelers from 40+ countries without a single payment dispute
Your money is safe. Your trust is sacred. We don’t take either for granted.
